Refund and Returns Policy

At SASA Properties, we aim to keep our booking process transparent and fair. Please read our refund and cancellation terms carefully before making a booking.

1. Booking Amount / Token Advance

• The booking amount paid to reserve a property is non-refundable, unless otherwise stated in writing.
• This amount confirms your interest and temporarily blocks the property from being offered to others.

2. Cancellation by Customer

• If the customer chooses to cancel the booking for any reason, the booking/token amount will not be refunded.
• Any additional payments made (if applicable) will be handled as per the agreement signed at the time of booking.

3. Cancellation by Company

• If the booking is cancelled by SASA Properties due to legal, technical, or unavoidable reasons, the full amount paid by the customer will be refunded within a specified time frame (usually 7–14 working days).

4. Property Changes or Transfers

• In some cases, booking amounts may be adjusted or transferred to another property/project, subject to management approval.
• Such requests must be made in writing.

5. Refund Processing Time

• Approved refunds will be processed within 7–14 working days.
• Refunds will be made through the original mode of payment only.

6. No Return Policy

• Since property bookings are services and not physical goods, returns do not apply.

7. Policy Updates

• SASA Properties reserves the right to update or modify this policy at any time without prior notice.

📩 For refund or cancellation-related queries, please contact:
Email: contact@sasaproperties.com
Phone: +91 78548 85485